Frequently Asked Questions

How much does customization costs?

Nothing!  We start customizing your order once it comes in. 

Your order is assigned to one of our designers and we will send you a

proof as soon as it has been completed and ready for you to view.

How do I purchase a sample for one of your fan programs?

Please use the listing below to order as many as you need!

How do I purchase a sample of the round menu cards:

Please use this listing to order as many as you need:

 

 

 

 

 

 

 

 

 

~ Can I see a customized sample with my colors, verbiage and then mailed to me?

Please message us so we can set up a custom listing for you plus send you price quotes.

~ How many revisions do I receive before being charged extra?

Don’t be afraid of the editing process - We are excited to hear your feedback and refine your design until it perfectly captures you and your event! We don't charge extra for any additional proofs.  We will create till you are satisfied!

~ I would like all my items coordinating, can I place an order for invitations now and place an order for Day-of-items later on?

You sure can and as a matter of fact it is recommended to place the Programs/day-of items order closer to the event, so that the details are more finalized.

~ What is your turnaround for your items?

Turnaround time changes throughout the year depending upon the season. Please contact us prior your purchase if you are in a timeframe.  We have resources to help you receive your order on time!

You can also RUSH YOUR DESIGN by adding this listing to your cart along with your order

                                                                               

(We usually can send you a proof in 24 hours or less)

 

 

 

 

 

 

 

 

 

 

CUSTOMIZATION

~ I like a design but would like to change some of the fonts in it, can I do this?

We sure can customize your fonts; we have a huge assortment and a few of our favorites are pictured below.

 

~ Can I request any color change?

Most color changes can be accommodated.  Please go to www.pantone.com/color-finder to pick out your exact color tones you want us to use!

~ I want to order the fan programs.  Is there a limit on text per page/petal?

There is no limit!  We will fit all your verbiage as much as we can without it looking too small to read.  If this happens, we will recommend you adding on another petal or print on the backside.

SHIPPING / RETURN / REFUNDS / POLICIES

~ How much is shipping?

Shipping for bulk orders is done via USPS priority shipping or UPS unless otherwise specified or requested. International shipping starts at $60.00, please note that although we mark our parcels as $25 or under, some countries may charge duties. We have no way knowing what kind of duties your country will charge. We recommend checking with your postal service.

~ I live close to Houston, Texas. Can we arrange for pick up?  Is there a shipping fee?

We can arrange for pick up and there will be no shipping fee.  Choose LOCAL PICKUP at checkout!

~ If I order invitations, programs, menu cards today, can I order extras later on?

You sure can!  We keep all client's files on hand for immediate print and processing.

~ Will you package my order to protect my stationery due to any weather elements or handling during the shipping process?

Absolutely!  We package all our products in plastic bags, bubble wrap (if needed) and styrofoam to protect your order.  We take pride in the way we package and ship!

~ What are your return policies?
After the order has been placed, proofs approved and printing has begun, the order is considered finalized. Infinity Paper is not responsible for any mistakes or misspelling on your order, as we provide unlimited amounts of proofing and we don't print till you give us the green light.  So you shouldn't ever have an issue but if there is an issue with your order and you would like to discuss returning it, please contact us within 7 business days of receipt.

If you are returning a non-customized product, the Return shipping will be at customer’s expense, and once the order is returned (complete and unused) a 90% refund of the order less the shipping price will be given.

(We have a 10% restocking fee due to the labor costs it took to create your order.)
If you receive your order and you are not happy about them, talk to us and let us know; we will try our best to accommodate your needs; especially if something was our fault.

RUSH Design Fee

$15.00Price

Round Menu Card Samples

$1.00Price

Fan Program Samples

$3.00Price

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